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Delivery Policy

Last updated: August 31, 2026

We deliver from our store at 11553 E Ricks Circle, Dallas, TX 75230. Deliveries are made by Howie's Liquor staff. We do not ship alcohol — see our Shipping Policy.

1. Where we deliver

We deliver within a limited radius of our store in Dallas. Enter your address at checkout and we will tell you straight away whether you are inside our delivery area.

We cannot deliver to college or university campuses, hotel front desks, hospitals, correctional facilities, P.O. boxes, or public places such as parks and parking lots. Your delivery address must be a home or business where someone 21 or older can accept the order in person.

2. When we deliver

Texas law limits the hours when we may sell and deliver alcohol. We deliver Monday through Saturday, 10:00 a.m. to 9:00 p.m. We are closed, and do not deliver, on Sundays, Thanksgiving Day, Christmas Day, and New Year's Day. Orders placed outside these hours are scheduled for the next time we are open.

3. Fees and timing

Your delivery fee, any order minimum, and the delivery times available to you are shown at checkout before you pay. Delivery times are estimates — traffic, weather, and busy periods can delay an order, and we will contact you if your delivery is running late.

4. Receiving your order

Someone 21 or older must be at the address to accept the order in person.

  1. Have a valid, unexpired government-issued photo ID ready. Our driver checks ID on every delivery, including for regular customers, and will ask for a signature.
  2. The person who signs must be the person whose ID is checked. We cannot hand the order to anyone else at the address, to a neighbor, to a front desk or doorman, or to a minor who answers the door.
  3. We never leave alcohol unattended — not at the door, not in a lobby or mailroom, not with a gate attendant — whatever instructions are left on the order.

5. When we have to refuse a delivery

Texas law requires our driver to refuse the delivery and return the order to the store if:

  1. nobody 21 or older is there to receive it;
  2. the person receiving it cannot show a valid government-issued ID, or the ID looks altered, expired, or is not theirs;
  3. the person receiving it appears to be intoxicated; or
  4. our driver believes the alcohol is being bought for someone under 21 or for someone who is intoxicated.

Our driver's decision is final, and we cannot make exceptions at the door. Their license and ours depend on it.

6. If a delivery cannot be completed

If nobody answers, our driver will wait a few minutes and try to reach you by phone before returning the order to the store. If a delivery fails for that reason or for any reason in Section 5, we refund the cost of the products but not the delivery fee. You are welcome to place a new order.

7. Substitutions

If something is out of stock when we pack your order, we will contact you before we substitute anything. We will not substitute a different type of alcohol, and you will never be charged more than you approved. If we cannot reach you, we will remove the item and refund it.

8. Damaged, wrong, or missing items

Check your order before the driver leaves if you can. If anything is broken, missing, or not what you ordered, email howiesliquor@gmail.com within 24 hours with your order number and a photograph. We will replace the item on your next delivery or refund it. Under Texas law, alcohol that has left our store cannot be returned or exchanged except when it is defective, spoiled, damaged, or is not what you ordered.

9. Changes and cancellations

Email howiesliquor@gmail.com. We can change or cancel your order free of charge any time before the driver leaves the store. Once it is out for delivery, Section 6 applies.

10. Tips

Tips are optional and go entirely to your driver. You can add a tip at checkout or give one at the door.

11. Weather and safety

We may delay or cancel deliveries in severe weather or when road conditions make the trip unsafe. If we cancel, you get a full refund including the delivery fee. Our drivers may also decline to enter a property where they do not feel safe, including where a dog is loose; that counts as a failed delivery under Section 6.

12. Please drink responsibly

We will not sell or deliver alcohol to anyone under 21 or to anyone who is intoxicated. Never drive impaired.

13. Questions

Howie's Liquor 11553 E Ricks Circle, Dallas, TX 75230 howiesliquor@gmail.com